RW
Ryan W
1 reviews | Active since Jan 2014
19 Jun 2018, 07:40
Third time posting no response
I will continue to post here everyday until someone from Vodacom Fibre actually calls back! I signed up for fibre for vodacom for the first time in 2017. I had such a bad experience with trying to get them to install that tooks months that I eventually cancelled before they even tried installing. Then I went and signed with another company who had me connected within a week. I then saw Vodacom back at my estate with their promotional tents and I decided to give them another try. What a mistake again! After getting accepted, they said it takes up to 21 working days for them to call for installation. Day 21 was on the 13th if June, so I called them, they have no idea what is happening with my order again and say it will be escalated! They said they will eacalate and call me back today, ja right!! No one calls. PS i already have a fibre line installed because you bought it from Evotel so you don’t even need to instal fibre. Simply have to give me a modem and switch on the line. Why is it so hard for you to call me back to arrange installation? My booking number is SO180 ********** 80.
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Replies (2)
Vodacom's replyOfficial
19 Jun 2018, 07:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Jun 2018, 07:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
RW
Ryan W's updateReviewer Update
19 Jun 2018, 08:58Why does Hellopeter allow these to be shown as “response received”. Vodacom DOES NOT contact customers to resolve issues, they put this automated message and then don’t attempt to contact the customer. The worst part is then they are shown as a company that “responds” which is a complete lie!
RW
Ryan W's update19 Jun 2018, 08:58
Reviewer Update
Why does Hellopeter allow these to be shown as “response received”. Vodacom DOES NOT contact customers to resolve issues, they put this automated message and then don’t attempt to contact the customer. The worst part is then they are shown as a company that “responds” which is a complete lie!