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cM
cuthbert M

1 reviews | Active since Sept 2019

09 Sept 2021, 09:30

Third time posting about Vodacom wrongly debiting me without fix

There should be a zero rating for companies like Vodacom. Its the third time posting about this issue and they just lie that they will call back yet i have to call again. They are debiting me money from service i stopped using ages ago. SR*** is my ref and it was logged last month!! Every time i call they talk of escalations, pending all that nonsense. What escalations and pendings take more than a month to be resolved. I have used over 300 rands calling them and i have proof of thse calls and they also have since they record calls. but i have resigned that i will never be refunded of that money. PLEASE KEEP THAT MONEY, just don't debit me again this month as i no longer use your fibre services

0
Replies (3)
Vodacom
Vodacom's reply09 Sept 2021, 11:09
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply09 Sept 2021, 16:26
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. With regards to your SR***, our records indicate that you have been assisted by the relevent team and feedback has been provided to you via email. 

Apologies for any inconvenience this may have caused.  Regards Consumer Website Team

Best regards,

cM
cuthbert M's update10 Sept 2021, 05:18
Reviewer Update
THIS MORNING (10 SEP 21), you just DEBITED me again!!!!! For services i stopped using in June!! Dont even talk about yesterday's email, it was stating that my refund was posted in an incorrect account and they will try to rectify if that's what you call assistance. I am at a loss of words, i don't know what to say anymore. This will never get fixed and i will continue being ripped for services i discarded ages ago