SH
Samantha H

1 reviews | Active since Apr 2013

30 Nov 2015, 15:16

THIRD POST - COMPLAINT STILL NOT ADDRESSED

So this is my THIRD hellopeter post with regards to my contract, I still don't have the device and we were still not able to port the number. This is ridiculous. I don't want any apologies or any more \we'll sort it out and call you right back". That doesn't happen. Oh but when you want to deduct your payment from my account - Theres no hesitations despite the fact that I just paid more than R 300 for device I don't have and for airtime that I cannot use. <br> <br> I tried calling the call centre again today at 14h45 (for the umpteenth time) only to be told that they can't check my profile because they system had already closed for the day. <br> """

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Replies (1)
Vodacom
Vodacom's reply30 Nov 2015, 16:37
Official
Hello Sam1304,

I would like to apologise for any inconvenience caused.

Please note that a consultant will make contact with you in due course to assist with your complaint.

Regards

Consumer Website Team