THIRD PARTY DELIVERY - SHOCKING!!!!!!!

Absolutely shocking. My dad and I upgraded online (both our contracts on his account), but we arranged for separate delivery addresses as we live in separate towns. They come to deliver my phone this morning, but cannot give it to me, even though they PHONED MY DAD TO CONFIRM PHONE IS MEANT TO COME TO ME and I had a copy of his ID and written authorization that phone is to be delivered to me. We have had phones delivered to me in the past with no problem. Now the phone apparently has to be delivered to him and then he has to pay for a courier company to deliver the phone back to me, THE LOCATION THE PHONE WAS AT THIS MORNING. ABSOLUTELY SHOCKING. Do not accept 2 delivery addresses when ordering if you cannot fulfill that!!!!!!!!!!!!!!!