MZ
Morne Z

1 reviews | Active since Mar 2009

18 Dec 2015, 17:46

Third party billing problem

A third party content provider, Mira Networks, has added some service to my Vodacom account. I have been charged nearly R300 for a service which I did not agree to, use or was even aware of. <br> <br> Vodacom is happy to cancel the service but that's it. The money lost, not their problem. Their stance \I consented to the service which makes it not their problem. Their attitude "don't click on wrong links\"". They cannot prove that I subscribed to this service. They \""are informed by the third party that I have subscribed\"". So"

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Replies (1)
Vodacom
Vodacom's reply19 Dec 2015, 10:21
Official
Hello morries,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Consumer Website Team

Best regards,