THIRD PARTY

Since 11th March, no feedback from VODACOM!

I app**** for a contract last year, which was successful. During this call, all my details WAS SUPPOSED to have been updated. I have not been receiving my monthly bills or even information on missed debits. I have since updated my information with the pre-legal team purely because I have been receiving no notifications. The problem here is that my ex husband is receiving sms notifications for my contract, can someone please explain to me HOW DO YOU HAVE MY EX HUSBAND's contact for MY CONTRACT information yet the CONTRACT HOLDER does not receive notifications? This is not the first contract I have with Vodacom, however, how is the contact information mixed up? NOWHERE during the sales call was my ex husband's information provided. I'm NOT happy with this AT ALL. I sent through my ID to the email address provided by the sales agent to update my surname, and one year later STILL not updated. I need a full explanation on this, as you are sharing my information with a third party. Again, my ID copy was sent through to *** for my surname to be updated, and no feedback as well. The customer service is less than satisfying.