third complaint - still debiting my account for insurance which I cancelled in January

It is unacceptable that Vodacom is still charging me for cellular insurance which I canceled in January 2017. I have requested three times via Hello Peter and a number of times with the call center.

I am shocked that no one can assist me and it's absolutely frustrating trying to get anyone to actually do something. I am getting to the point of laying a charge of theft against Vodacom.