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pamela G

1 reviews | Active since Apr 2014

30 Jan 2018, 11:50

Third complaint regarding the misleading deal on Apple I watch

As per my previous 2 complaints no one has contacted me regarding the false advertising. I went into Vodacom to upgrade my package and was advised by the consultant a number of complaints have been made regarding the false advert and Vodacom have chosen to do nothing about it! This is shocking that you can choose to ignore this and me for that matter. I am going to report this to Wendy Nola-Consumer watch on East coast Radio. I have even attached pictures from the booklet showing nowhere does it state that one has to upgrade to an Iphone 8 or X to qualify for the apple watch. It simple states "Accessories to amp up your apple device" and I have read the terms and conditions as well. Please explain???

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Replies (2)
Vodacom
Vodacom's reply30 Jan 2018, 12:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply31 Jan 2018, 14:14
Official

Good day Pamela,

We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Vodacom Consumer Website Team