Third complaint on hellopeter - no resolve!

I have emailed/phoned and complained more times that I care to count. My account was to be credited with just over a thousand rand. I was told two weeks ago that my account would be credited within 3 working days. When nothing happened to my account online, I wrote another note on Hellopeter to say it is not reflecting. Once of your consultants then rep**** to my complaint saying it had been passed and I need to check my account. Almost laughable to think I wouldn't have done that myself. I checked prior to complaining, after the response and every day since. The credit is NOT showing on my bill/statement or anywhere else. I can't imagine that it is so difficult to have this fixed. Either my account needs to reflect a credit online or you need to send me proof that you have deducted this credit from my account. I don't know where else to complain...do I go to a paper? the Radio? What is a customer to do???? Please don't tell me to check my account...when I log on, the credit does not show!