Third Complaint of same thing no phone call nothing still waiting till today

On the 30/11/2020 a lady (Adam) from Vodacom called me and offered me a new cellphone contract for Huawei Y6p and she told me that my monthly installment is going to be R269 on the 02/12/2020 I called Vodacom and told them that I want to cancel the new contract as MTN offered me a better option and less installment I was told that it was cancelled and they will send a courier company to fetch it, since then I waited for the courier company but nothing ,now I receive a statement from Vodacom they billed me R386 for a cellphone that I didn’t active I want Vodacom to come and collect their phone and cancel the contract with immediate effect. Then again in December R764.99 was deducted on my account and on the 21/12/20 Mihali from Vodacom from complains department called me he didn't even try to solve the problem he just asked me questions and told me that a consultant from rewards department will call me I haven't received a call what kind of a person who calls and tells you and tells you that he's from the complains department but he doesn't solve anything or do a follow up on the complain. On the 05/02/2021 the lady from Vodacom called me and told me that my account is arrears I told her to call me at 3:30 because I was busy with a client we are not allowed to answer the phone instead of her calling me back she blocked my sim card *** without speaking to me first I'm tired of Vodacom I'm taking this to Ombudsman.

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