Third and final Vodacom review

Item: Vodacom
Rating: 1
Author: Andre S

This is my third and final review of the company called Vodacom and their so called customer service department. Please don't bother with your automated "a consultant will contact you" bull****. I have been trying to get itemised billing for data usage charges October and November months. I have not been able to speak to a single "consultant" for 23 days now. "Call me back"? No sir, none of that. Two Hellopeter reviews - a waste of time. Request for contact details of somebody I can phone or e-mail? Not even a response. I have no idea how you manage to stay in business. Will be a long wait until October when my contract is up.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

14 Feb 2018, 20:20

Dear Customer

Thank you for making us aware of your complaint.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply14 Feb 2018, 20:20

Official

Dear Customer

Thank you for making us aware of your complaint.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,

Vodacom Consumer Website Team

Andre S's updateReviewer Update

24 Feb 2018, 11:40

So you decided to "credit my account" with R 19 427.53. All that happened is that the October and November invoices, which I already paid, were amended after the fact. You still have my money.

Andre S's update24 Feb 2018, 11:40

Reviewer Update

So you decided to "credit my account" with R 19 427.53. All that happened is that the October and November invoices, which I already paid, were amended after the fact. You still have my money.