XA
Xavier A

1 reviews | Active since Sept 2021

09 Sept 2021, 20:34

Thinking about Vodacom Fibre? DON'T!!!

So for the 2nd time Vodacom has suspended my line without notifying me. The 1st time I made a payment on the day it was suspended I ended up calling them 8 times to which only 1 of their advisors were actually competent enough to assist me with a simple reconnection duty. Yester 08/09/21 they again went ahead and disconnected my line without notifying me atleast 24 hours in advance. I again made a full payment of the outstanding balance and yet again 48 hours later and 6 calls to 6 different agents I am still waiting on my service to be reconnected. Why can't you simply reconnect my service as easily as you disconnect it? What's so difficult about giving a customer proper information, your advisors have no etiquette failing to even mention their name at the beginning of the call, TWICE!!! The one guy left me on mute for 7mins giving me no update as to what he's doing, PATHETIC PATHETIC PATHETIC. I have worked in ISP before and this IS NOT how you deal with customers ESPECIALLY those who make a way to pay and not just allow the service to be suspended. I WOULD NOT RECOMMEND VODACOM TO ANYONE AND I WILL BE LEAVING THIS SERVICE ONCE MY CONTRACT ENDS.

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Replies (1)
Vodacom
Vodacom's reply10 Sept 2021, 07:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team