MF
Michelle F

1 reviews | Active since Dec 2014

28 Oct 2025, 11:05

Think very carefully before taking out a contract with Vodacom - they will ***** you over

1 star because giving 0 stars is not an option.

Cancelled a Vodacom LTE contract as the signal in our area is practically nonexistent. Signed the early cancellation document and paid the early cancellation fee at a Vodacom store, sent the signed early cancellation document with the proof of payment to Vodacom. Imagine my surprise when I find out that Vodacom has handed me over for non-payment. I have now submitted the supporting documents to the debt collection agency but its absolutely ridiculous that I am having to jump through hoops because of Vodacom’s incompetency.

0
Replies (1)
Vodacom
Vodacom's reply28 Oct 2025, 13:54
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team