MF
Michelle F
1 reviews | Active since Dec 2014
28 Oct 2025, 11:05
Think very carefully before taking out a contract with Vodacom - they will ***** you over
1 star because giving 0 stars is not an option.
Cancelled a Vodacom LTE contract as the signal in our area is practically nonexistent. Signed the early cancellation document and paid the early cancellation fee at a Vodacom store, sent the signed early cancellation document with the proof of payment to Vodacom. Imagine my surprise when I find out that Vodacom has handed me over for non-payment. I have now submitted the supporting documents to the debt collection agency but its absolutely ridiculous that I am having to jump through hoops because of Vodacom’s incompetency.
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Replies (1)Vodacom's replyOfficial
28 Oct 2025, 13:54Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 Oct 2025, 13:54
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
