THINK TWICE BEFORE YOU CHOOSE VODACOM

My fiancé upgraded his contract last week Thursday (03/11/2022) on the Vodacom online portal. Friday he received a call to verify his upgrade the lady told him that the verification was unsuccessful for they saw 2 x numbers on his name where he only have 1. He went to Vodacom shop that Friday to see if he can do the upgrade in store. They told him online first needs to cancel the upgrade on their side before he can do the upgrade instore. They called him again on Monday morning (07/11/2022) to verify the upgrade and all of a sudden the verification was successful. By Wednesday (09/11/2022) he has not received any communication as to when the phone will ship etc. So he decided to call them to follow up. Then they told him that the upgrade was still pending verification. After lodging a complain on Facebook with Vodacom someone called him again and they said they cant see what the problem is and they will ensure the verification department calls them today still (Wednesday 09/11/2022) to verify the upgrade. Its already Thursday (10/11/2022 13:10) and no one has phoned him. Vodacom’s service is extremely poor. I dont know what you guys are doing but you are loosing 2 x customers myself and my fiancé.