Think twice before using Vodacom, technical expertise is non-existent and very very poor service.

Vodacom, I don't have words. I did write a review, and I got one of your computer-generated replies which means nothing, wrote a review on that one, and still no service. Since 25 February 2025 I'm struggling to get what I'm paying for, and you are charging me for something I don't have. I requested for my line to be upgraded to 200Mbps. It was confirmed my line is upgraded and got invoiced for that, but no upgrade happened. The technicians don't know what they are doing, Vodacom say it is Open-Serve and Open-Serve say it is Vodacom. No ACCOUNTABILITY and I the consumer must pay for something I don't have, like most things in this country. Vodacom, I'm asking very nicely, please fix my line, this is not funny anymore. If I want to cancel my contract, which you are not honoring, then you have a lot to say. I'm very disgusted with you Vodacom, I don't have words.