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Shu-aib Nana
1 reviews | Active since Dec 2020
10 Dec 2020, 07:08
Think twice before taking out a contract with vodacom
Worst experience. I took out a data contractfor a specific amount, 3 months later it was increased without notifying me. I queried it and was told there's nothing I can do because Vodacom increased the prices. Than in the last month I was charged more than double the price. This is pathetic
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Replies (3)
Vodacom's replyOfficial
10 Dec 2020, 07:16Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Dec 2020, 07:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Shu-aib Nana's updateReviewer Update
10 Dec 2020, 11:39Good day
Thank you for reply. I have not received any feedback with regards to the dispute but received an sms that it has been closed without any discussion.
Thank you for reply. I have not received any feedback with regards to the dispute but received an sms that it has been closed without any discussion.
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Shu-aib Nana's update10 Dec 2020, 11:39
Reviewer Update
Good day
Thank you for reply. I have not received any feedback with regards to the dispute but received an sms that it has been closed without any discussion.
Thank you for reply. I have not received any feedback with regards to the dispute but received an sms that it has been closed without any discussion.
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Shu-aib Nana's updateReviewer Update
12 Dec 2020, 05:49Pathetic customer service from Vodacom. Till now I am unable to cancel my contract with Vodacom,their consultant P. M, put me on a 24 month contract without my consent. Everytime I call the cancelation department to cancel I am told only Paul can help me. I was told that the manager will call me back and have not received a call till now. Neither P.M or the manager has called me back to settle this Dispute.
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Shu-aib Nana's update12 Dec 2020, 05:49
Reviewer Update
Pathetic customer service from Vodacom. Till now I am unable to cancel my contract with Vodacom,their consultant P. M, put me on a 24 month contract without my consent. Everytime I call the cancelation department to cancel I am told only Paul can help me. I was told that the manager will call me back and have not received a call till now. Neither P.M or the manager has called me back to settle this Dispute.