IW
Ina W

1 reviews | Active since Jan 2010

08 Jun 2020, 12:27

Think twice before signing a Vodacom debit order

I have been with Vodacom for almost 20 years. During this time I have experienced that if you have trouble, its gonna be TROUBLE My "contract" fee is R297 per month. Vodacom deducted R 617 for May and R 472 today. PLEASE TAKE NOTE: No facility available at Vodacom's call center to speak to an person, No email option available. For attention Vodacom: I NEED MY MONEY TO BE PAID BACK, WITH INTEREST, IN MY BANK ACCOUT WITHIN 24 HOURS BECAUSE YOU BROKE THE CONTRACT, I HAVE STOPPED THE ORDER IN FAVIOUR OF YOU TO DEDUCT ANY PAYMENTS IN THE FUTURE. I WILL PAY MANUALY. STOP CALLING AS WELL AS SMS’S AND “OFFER” BETTER OPTIONS - DO IT VIA MAIL.

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Replies (1)
Vodacom
Vodacom's reply08 Jun 2020, 13:37
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team