Hellopeter
Share Your Experience
gO
gerlof O

1 reviews | Active since May 2021

14 May 2021, 13:16

THINK TWICE BEFORE SIGNING A VODACOM CONTRACT.

Vodacom is the worst service provider anyone can have in South Africa when it comes to cancelling a contract. Then I'm not talking about early termination of a 2 year contract, which one can understand will be of a hazzle. I'm referring to cancelling a 2 year contract at the end of the 2 year contract period and strictly following the 30 days notification of cancellation prior to end of contract. It does't matter how many times you inform them about the cancellation, they just don't accept NO for an answer. If you want to take out a contract with Vodacom, please think twice. They are a bunch of uncompetent people. It has been a nightmare the past three months to cancel my contract and they just refer you from one person to the other and going around in circles. I've been a loyal customer since they were born in SA and this is how they treat you when you want to cancel. I WILL NEVER RECOMMEND VODACOM TO ANY OF MY FRIENDS OR FAMILY MEMBERS. RATHER OPT FOR MTN OR OTHERS!!

0
Replies (2)
Vodacom
Vodacom's reply14 May 2021, 13:57
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
gO
gerlof O's update14 May 2021, 14:08
Reviewer Update
Note that I'm not living in SA anymore (immigrated) and my *** is not active anymore, but my wife is still there to finalise all moving of our goods. She has been battling to cancel our contract and I have cancelled it myself few times from abroad and costs me money for phonecalls and have given up. She went to Clearwater shopping mall this morning to cancel together with all the proof and they said Vodacom will contact me on my international number at +***9. I'm still waiting for that call!! We have all the proof of cancelling with ref numbers and names of staff we talked to. But everytime they say the system has not accepted it. We receive SMS 's from Vodacom that the contract has been cancelled and still they debit my account. If Vodacom doesn't want to phone on my international number then please contact my wife at ***.