bC
ben C

1 reviews | Active since Apr 2018

16 May 2018, 12:55

Think twice before signing a contract with Vodacom

I have been a loyal customer with vodacom for 5 years but i am so disapointed in the manner in which they treat customers. I lost my job last year and had 2 contracts with Vodacom i missed payments for 2 months as i was not employed at the time however when i did eventually start working again i paid up my arrears and everything was up to date. Now that one of the two contracts has expired they still charge me money and demand payment so i asked one of their customer agents why I am being invoiced for an expired contract which is paid in full. The response was that because i had previously failed to pay the 2 months i skipped they added those two months to the contract and argued that i had paid my arrears and my contract was up to date. Of which the contract i have with them doesnt say this at all therefore it is ******* and they are *****ing from people I am busy right now looking at the legalities of the matter and considering my options. Think twice before signing a contract with Vodacom

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Replies (2)
Vodacom
Vodacom's reply16 May 2018, 14:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply17 May 2018, 08:21
Official

Good day Mr Chatukuta,

As per our recent conversation,

We regret taking note of your experience.

Please refer to the email and sms we have sent for feedback on this correspondence.

We once again apologize for any inconvenience caused.

Regards

Shad