EK
Euby K

1 reviews | Active since Feb 2021

05 Apr 2022, 16:26

Think twice before picking vodacom as a fibre provider

I have had the worst worst experience with Vodacom a fibre department. About 2 months ago I went in store and place an order for fiver installation, I initially waited 2 weeks for soemone to get in contact with me about my device and when they finally did ( RAM, the company they use for deliveries) called me in the same day of delivery saying my decide would be delivered in a few hours and nobody but me could receive it. When I told them I work 8-5 and I would never be available during their working time I was told that I need to apply for a third party to recieve my delivery, that only vodacom could put in the request on my behalf. I called vodacom the same day and I was not helped at all, instead the same delivery company was told to keep delivering the package. Same story with installation, always we will get back to you, or being given a date and no one pitching for that date.

After two months of this I requested to cancel the whole contract , this was two weeks ago but still Ram calls me every two days to tell me they are delivering my device or send me messages saying my package is on route to delivery

WORST EXPERIENCE I HAVE EVER HAD WITH REFERENCE TO SUCH A SIMPLE INSTALLATION

0
Replies (1)
Vodacom
Vodacom's reply06 Apr 2022, 07:40
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team