CP
Cecil P

1 reviews | Active since Jan 2019

23 Jan 2019, 21:24

Think twice before entering into a contract with Vodacom

I had a data contract with vodacom when it was time to renew I contacted them(vodacom) to cancel the contract - The lady I spoke to persuaded me to renew the contract with the supply of a tablet .The tablet was dispatched to the incorrect address . I contacted them and they told me they had made a mistake with the address and would rectify the matter. Over a year later paying every month i'm still waiting .So i've tried to cancel this contract without success.

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Replies (2)
Vodacom
Vodacom's reply24 Jan 2019, 07:11
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team    
Vodacom
Vodacom's reply24 Jan 2019, 08:33
Official
Dear Cecil, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved  Regards  Consumer Website Team(SA)