Think twice before choosing Vodacom as your service provider

I’m am truly disgusted with the service I’ve received from Vodacom thus far,been a loyal customer for over 10years I’d expect some sense of loyalty,my fibre line has been down for two months now,a technician came through a few weeks back and accessed the router saying that it could be faulty,mind you I waited for weeks for a technician to be even sent out,I was then told that an invoice will be sent to my email stating the price of the new router etc,it’s been weeks now and I’m still waiting for that email 😡every time that I call Vodacom they promise that the email will be sent and a new ticket is opened. I am at my wits end with this I have always been up to date with my payments and to receive this kind of service from Vodacom is pathetic.