HP
Hannes P

1 reviews | Active since Feb 2019

25 Sept 2021, 09:38

Think twice before buying Vodacom Fibre.

Vodacom fibre is extremely poor. I bought a 200MB uncapped service in order to stream without problems, but what I got was the opposite. I struggle to stream as I constantly experience audio delay and constant glitches or sticky streaming. I expected to stream FHD but cannot even stream HD. One get throttled outside what the Fair Usage policy details. I reported this at least once a month for the past year snd nothing improves, I cannot wait for my contract to run out so I can go to another ISP. My neighbor streams with a 25MB fibre line, from Telkom no problem.

0
Replies (2)
Vodacom
Vodacom's reply25 Sept 2021, 10:59
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
HP
Hannes P's update25 Sept 2021, 12:19
Reviewer Update
I’ve been referred to 10 consultants before, how will this be different?