Think twice

Hi there, I know everyone has issues with cellphone contracts, but I thought it necessary to highlight it again. I have been with Vodacom since 2007. I have not changed and what is disappointing to me is that I am just another number and not actually a valued customer. I took out 2 contracts with phone and a promotion at the beginning of last year. After confirming that I want both packages the same for both phones and that the promotion will be for 2 years, I am still "discussing" the same issue where my promotional data and voice allocations do not get allocated. I know understand for the first time that it is not possible to take out 2 packages that are the same 18 months later. It is disappointing to see how big business handles clients because they sit in a space where we as "Joe Soap" cant reach them.