Think three times about Vodacom as a fibre providor.

I am livid at the moment. My fibre line went down on Monday 25 October. I have made so many calls to so many *********** agents,mostly working from home, who first have to consult with a superior that I have lost count. In 3 weeks time I have heard at least 10 different stories re my fibre being off.

On my own I have checked that my account is up to date...which it is

..and then this afternoon yet another agent told me that "someone' has deleted my account by accident. She sees it on the system, the same system all the other agents apparently have checked the last 3 weeks!

I had a working fibre line up to 25 October and have been paying for this line up till now.

From absolutely nowhere my fibre line was then supposedly deleted...who requested this and who gave permission?.. I am still paying for this account.

I have dealt with many difficulties re the death of a loved one but dealing with VODACOM has been the worst.

Eerika Roux.