Think everything is a joke

I was not informed that my account was in areas, and was informed that all was in order, when I enabled my debit order they debit more that was displayed on the invoice. <br> Nora said she will put me through to accounts department to find out that it is actually not accounts department. <br> Louran said I need to go to the store where I enabled the debit order and explain my problems by them and not by her. I said they only going to tel me to call Head office, she laughs slightly and says that this is not the Head Office. I asked to talk to supervisor, all of them is busy and only one can call me back (Pravishee) I asked that I would hold on for her Louran told me that I don't listen and she is going to drop the call on me, again I asked nicely that i would hold on for her, I was placed on hold and they dropped the call. So Vodacom that is such a big company only have 1 accounts Supervisor.