THIEVING YET AGAIN

After finally getting a refund on my contract, I am now trying to get the refund paid out to my cheque account as I am cancelling all my contracts with Vodacom as I have had enough dealing with them. To recap. For about a year, I have been paying some stupid subscription I never asked for. Also, this was added to a router number. Why would I activate an entertainment app on my router number? Finally, after a lot of frustration and putting Vodacom onto HelloPeter, they finally gave me a credit on my contract. As I am now cancelling all of my contracts, I obviously want my refund paid out to my current account as there will not be a contract anymore and the refund (now standing at R885) will be forever on the now cancelled contract, leaving me out of pocket as I paid every month via debit order for that useless subscription. The solutions department told me a week ago that they will pay the credit on the contract into my cheque account and that it would take 7 days for it to be done. I phoned today to query it as nothing has happened, and all of a sudden they cannot put me through to the solutions department. Although they did it the last time I phoned. I ended up at the collections department. Strange that they can transfer me to the collections department but not to the solutions department. I was now told by a clearly clueless individual that I must send proof of where the debits were made on my statement. I told her repeatedly that I have already received the credit, why must I now give proof for something that has already been credited. The poor thing just couldn't understand me. Maybe if I was put through to the correct department in the first place I wouldn't have to speak to *****s. My query has obviously not been resolved. I suppose I will not be getting the credit and my contract will be cancelled and Vodacom will be R885 richer. Well done, Vodacom. You have earned yourselves another bad review.