Thieving Vodacom is at it again!!!

I called last year to cancel my contract with Vodacom and was told that my cancellation instruction was loaded. Suddenly out of the blue I get a bill from Vodacom telling me that I owe R293.45 on my Vodacom account (my normal contract amount was R442). When I called the cancellations department this morning I was told that they are unable to assist me as my account was in arrears. I was also advised that they will not be able to load any cancellation instruction until the amount has been paid. I paid the outstanding amount first this this morning before I could query but they have advised that they still cannot help and I must phone them back once the amount has cleared on their side. This is unacceptable firstly because the initial person obviously didn't cancel the contract and secondly that they were still unable to help me because my \Vodacom account\" is in \"arrears\". Vodacom has to be the biggest bunch of ******* around!"