Thieving Vodacom

I am absolutely disgusted with Vodacom, I took out a LTE contract with them in November 2023 that came with a Alcatel router, with the router came a manufacturer's warranty of TWENTY FOUR (24) months, we are now in September 2025 so the warranty is still very much valid, my device packed up and I took it in to Vodacom for repairs and now they are expecting me to pay more than R800 for a new router, and the more I tell them I'm not paying a cent because the device has a 24 month warranty the more they argue that it's only 12 months DESPITE having shown them the physical warranty card that says 24 months, Vodacom has some of the most helpful staff when it comes to TAKING your money but when it's your turn to claim on a warranty they have an excuse for literally everything just to get you to pay, as far as I'm concerned I'm paying for the device and data each month, now I'm expected to buy a new device while still paying for the other one every month, anything to squeeze a few more rand out of their customers, they are *******