VS
Vikaash S
1 reviews | Active since Nov 2020
02 Jul 2025, 11:40
Thieving Vodacom delaying my refund - I will be canceling both my contracts
I paid my Vodacom account via eft on 28 June 2025 but Vodacom still double-debited me on 01 July 2025. The overcharged amount is R1584.98. I called in and the operator confirmed that they can see all payments as well the over-payment. When I requested a refund the operator says I must send them proof of the payment and wait 5-7 working days! Why must I send proof if you confirm all payments were received on your side! Plus 5-7 working days is long...how would like if I paid them on the 1st but the money only cleared on the 8th! All these are just tactics to delay and frustrate the consumer and then use the overpayment for the next month's installment! Both my contracts end in the next 2 months and I will be canceling them.
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Replies (4)
Vodacom's replyOfficial
03 Jul 2025, 08:03Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Jul 2025, 08:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
VS
Vikaash S's updateReviewer Update
04 Jul 2025, 08:48The 'assistance' mentioned above is nothing more than more pathetic service from a useless service provider. Still harassing me for more documents one email at a time instead of requesting everything at once. And no sign of a finalization or refund. I will definitely be canceling my contracts with Vodacom and I suggest others be wary of dealing with them.
VS
Vikaash S's update04 Jul 2025, 08:48
Reviewer Update
The 'assistance' mentioned above is nothing more than more pathetic service from a useless service provider. Still harassing me for more documents one email at a time instead of requesting everything at once. And no sign of a finalization or refund. I will definitely be canceling my contracts with Vodacom and I suggest others be wary of dealing with them.
VS
Vikaash S's updateReviewer Update
08 Jul 2025, 09:22Like I said, just constant pathetic service. Now 6 days later, after sending proof of payment, bank statements and bank letter, Vodacom calls to say they can't see an overpayment! This is after them agreeing on my initial call to query on 02 July that one installment was received on 28 June and a double-installment received on 01 July....plus it shows on my bank statement. ********** service...
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Vikaash S's update08 Jul 2025, 09:22
Reviewer Update
Like I said, just constant pathetic service. Now 6 days later, after sending proof of payment, bank statements and bank letter, Vodacom calls to say they can't see an overpayment! This is after them agreeing on my initial call to query on 02 July that one installment was received on 28 June and a double-installment received on 01 July....plus it shows on my bank statement. ********** service...
VS
Vikaash S's updateReviewer Update
17 Jul 2025, 10:00I did initially say that this exercise will be a waste of time and that is what it is! I raised this query on 2 July and it took 8 days to sort out. On top of that Vodacom says it will take another 7-14 days to process the refund (unbelievably long for any business...especially when they told me on my initial call on 2 July it would take 5-7 days). So basically I should get paid by 24 July (22 days after my initial query) and by then my next debit will be due! So basically they have wasted my time. I hope to never have to deal with this dreadful organization again...Vodacom is pathetic.
VS
Vikaash S's update17 Jul 2025, 10:00
Reviewer Update
I did initially say that this exercise will be a waste of time and that is what it is! I raised this query on 2 July and it took 8 days to sort out. On top of that Vodacom says it will take another 7-14 days to process the refund (unbelievably long for any business...especially when they told me on my initial call on 2 July it would take 5-7 days). So basically I should get paid by 24 July (22 days after my initial query) and by then my next debit will be due! So basically they have wasted my time. I hope to never have to deal with this dreadful organization again...Vodacom is pathetic.