THIEVING SERVICE

Service level ZERO. On the 18th of Feb 2022 called Vodacom online to upgrade my expiring contract. Upgraded by Thabile. Got the same price for basically the same contract. On 6 April 2022 I receive an SMS to inform me that I owe an outstanding amount on this contract. After receiving my invoice I noticed that instead of being charged R199,00. I am now charged R524,00 vat included. This is nothing more than highway *******. Called Vodacom Online 5 times this morning. Every time I get told that I am on the M2 system & that one of the consultants would call me. One did call back & after explaining the situation was told that the original consultant would call me back, Doubt if this will happen because I think somebody did not do their job. The quotation nr I was sms'd on 18 Feb is Q ***7. The consultant Thabile informed me that the contract would be implemented at the end of February. I asked her the amount per month payable t do their job. I am further& she confirmed R199,00 for the 20GB. I am not going to pay anything more than the agreed amount. It is not my fault that somebody did not do their job. I am going to report this to ICASA. You are nothing more than a bunch of *******. F Erasmus. Nr ***. Can be reached on *** or email ***.