Thieving or Incompetence...?

<p>After my wife's contract term was completed she requested that it be stopped (December 2016) and moved to pre-paid. After multiple visits to Vodacom they are still deducting money from her account each month (for THREE MONTHS and obviously with no airtime or data added to her phone) and they haven't returned any of the money! Is it incompetence or is Vodacom's latest strategy to take customers money without their consent? VERY FRUSTRATING!!!</p>