HVDM
HENRY VAN DER MERWE
1 reviews | Active since Mar 2012
28 Aug 2025, 19:03
Thieving (non) Service provider
I am having a problem with my home wifi. The coverage is so bad that i hardly get 1Mb/s and I am paying for 50Mb/s. I called customer care and now they say there is no coverage in my area for home wifi,I have this home wifi for almost 2 years and now there is no coverage. Just once again Vodacom proves to be a bunch ****s and *****'s. I just want what I am paying for and nothing less.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
29 Aug 2025, 07:44 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Aug 2025, 07:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
HVDM
HENRY VAN DER MERWE's updateReviewer Update
29 Aug 2025, 19:31Only received a call from your consumer website team saying how sorry Vodacom is, and will relay to technical department. Guess what, no call. I am sick and tired that Vodacom ***** from me a paying customer. I will be lodging a formal complaint against you.
HVDM
HENRY VAN DER MERWE's update29 Aug 2025, 19:31
Reviewer Update
Only received a call from your consumer website team saying how sorry Vodacom is, and will relay to technical department. Guess what, no call. I am sick and tired that Vodacom ***** from me a paying customer. I will be lodging a formal complaint against you.
HVDM
HENRY VAN DER MERWE's updateReviewer Update
01 Sept 2025, 19:25Why the private reply. When will this be resolved, good at making excuses but cannot sort out a problem. I want answer's not sms's that offers more then nothing. I am so ****** sick and tired of your persistent ******* service ,I am PAYING you for a service not steeling It
HVDM
HENRY VAN DER MERWE's update01 Sept 2025, 19:25
Reviewer Update
Why the private reply. When will this be resolved, good at making excuses but cannot sort out a problem. I want answer's not sms's that offers more then nothing. I am so ****** sick and tired of your persistent ******* service ,I am PAYING you for a service not steeling It
HVDM
HENRY VAN DER MERWE's updateReviewer Update
02 Sept 2025, 20:29I am still waiting for your relevant department to call me. Your incompetence to handle a query properly just shows how useless Vodacom and it's staff is.
HVDM
HENRY VAN DER MERWE's update02 Sept 2025, 20:29
Reviewer Update
I am still waiting for your relevant department to call me. Your incompetence to handle a query properly just shows how useless Vodacom and it's staff is.