JR
Jeanette R

1 reviews | Active since Mar 2022

20 Apr 2022, 23:11

THIEVING LYING UNRELIABLE Vodacom

AND SO VODACOM CONTINUES TO ***** MY MONEY after I called. I left reviews, left messages, left emails. WHAT ELSE CAN I DO! I am in the Netherlands, I moved here. I called before I came to settle my business with you. I CANNOT get calls here, but no the "genius" vodacom cannot manage to help me. SEND ME AN EMAIL! You have my email address on the system! JUST FLIPPEN BE BETTER PLEASE! And I absolutely require you to pay back my money! I was absolutely reassured on the phone when I called BEFORE I moved that my contract and insurance was cancelled. DO NOT SIGN UP WITH VODACOM! They will NEVER let you get out of the company, they will just continue to ***** your money after confirming that they helped you. I am at my end. WHAT CAN I DO so that you will finally help me! I am on my husband's name, but my email address is on the system. JUST HELP ME PLEASE, and pay back my money.

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Replies (2)
Vodacom
Vodacom's reply21 Apr 2022, 07:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply21 Apr 2022, 09:56
Official
 Dear Jeanette Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  Our records indicate that feedback was provided on your previous post.
The insurance was already cancelled.  Regards  Consumer Website Team 

Best regards,