1 reviews | Active since Feb 2012
Thieving, Lieing, Ungratefull, Unhelpfull SOB's
<p>20yrs Loyal Customer to Vodacom. Due to my mistake, I underpaid vodacom For the 2 contracts that i have with them. I was NOT aware of this as my phones have been functional since the 1st July. Yesterday, i lost mobility connections and Could not dial out. I then get an SMS stating that I have been bared from Outbound requests. I called the call centre, First lady tells me My account is suspended Cause i owe them R394. So i get transfered to the COLLECTIONS team, Spoke to ***** Mina, who then says i Underpaid them by R294, NOt sure which one is Lieing here. So i request that the Suspension be removed and i will go pay it 19/07/2017. the answer was NO. PAY NOW. I was shocked at how *****ie and unhelpfull this Mina Twit was. I have total R170 airtime on both me Contracts Which i bought seperate to the contract Which was ALSO BEEN SUSPENDED. HOW THE HELL can you ***** my Damn money!!!! For the first time Ever that i contacted Vodacom for assistance, Its left a bitter taste in my mouth. I then speak to a Lady at the SOLUTIONS department who then tells me had it been before 5pm, i could have arranged something with the Collections department.. That ***** Mina Costed you a Client. I will be sure to Never support vodacom again. As soon as my contracts are over, Im done with This SH*T brand.. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good Day
Kindly note that feedback has been emailed to you.
Regards
Dc
Good Day
Kindly note that feedback has been emailed to you.
Regards
Dc
Thanks for the Reply. Am Greatful for the Credit you provided. I already paid the R294.04 arears yesterday and then Still had to Wait for it to Reactivate. In the meantime, I called in and asked to speak to a manager, I was transfered to Robyn. While explaining my Situation to her, She was verbally nodding, I could not hear her because of the LOUD MOUTHED people in the background laughing and Screaming. When i told her i cant hear her, her response, In monotone, sarcastically, " you ddnt hear me cause i never said anything." ... When i complained about the background noise, Her response was, monotone and sarcastically, " Its expected, Im in a call centre" ... *** kind of Mickey Mouse operation is Vodacom running? Surely this is not your OWN callcentre cause none of this Fools seem dedicated to the Brand or want to Portray Vodacom as the Best. Im Highly iritated and i told Robyn Off and ended the call cause She def would not have done anything to Reprimand MINA. I NEED A REALY MANAGER TO CALL ME!!!!!! NOT a ****, Freak show like Robyn
Thanks for the Reply. Am Greatful for the Credit you provided. I already paid the R294.04 arears yesterday and then Still had to Wait for it to Reactivate. In the meantime, I called in and asked to speak to a manager, I was transfered to Robyn. While explaining my Situation to her, She was verbally nodding, I could not hear her because of the LOUD MOUTHED people in the background laughing and Screaming. When i told her i cant hear her, her response, In monotone, sarcastically, " you ddnt hear me cause i never said anything." ... When i complained about the background noise, Her response was, monotone and sarcastically, " Its expected, Im in a call centre" ... *** kind of Mickey Mouse operation is Vodacom running? Surely this is not your OWN callcentre cause none of this Fools seem dedicated to the Brand or want to Portray Vodacom as the Best. Im Highly iritated and i told Robyn Off and ended the call cause She def would not have done anything to Reprimand MINA. I NEED A REALY MANAGER TO CALL ME!!!!!! NOT a ****, Freak show like Robyn