Thieving Data Account and NO Assistance

On Friday 13 Nov I received an email saying my account (2 lines and 1 data) was in arrear. I phoned and was informed that on a particular month I spend over R3600 on \out of bundle rates!"I have a 2Gig contract and when that runs out I use their website service to buy 5Gic Top-ups at R289. I called back and finally spoke to a supervisor"