Thieving Corporate Giant
<p>Appart from being the most expensive mobile service provider the Corporate giant called Vodacom SA is in the habit of using devious methodsto make money such as not notifying the user once data has run out or expired and then depleting airtime or running up massive bills at the cost of R2 per mb for contract users, I have queried this at customer car (111) twice, the first response I got regarding this is that the notification system was 'broken' strangely their billing system never breaks!!! second response was that my cellular device was not synchronised with the Vodacom system, which the friendly Technician/ Call centre agent fixed for me, but still nothing, furthermore, calling a callcentre may take from 1min 18 sec up to over 2min just to reach a call centre agent due to deliberate slow speech and wasted time in option menus, this is in order to escalate the callers bill for that call before one reaches ones goal especially when caling from a non-Vodacom number or land line, then your issue is not always corrected which results in you having to call again at your cost most of the time, this is highly irritating and in my view ********, Highest costs for Data and Calls in the world and they still use devious tactics to make more money, it is shamefull, but, the do not care!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
While I do understand your dissatisfaction and would like to be of positive assistance, I have to bring the following to your attention.
Please note our system does sends out notification of depletion or low bundles, as this is a free service the priority set is low also noting that data sessions has a start and end point and notification can be delayed as the usage will only be updated once a connection ends, but this is purely as courtesy it would be the onus and best for the end user to manage this function manually.
One could though also install the Vodacom app(tablet, smartphone) or access the portal www.vodacom.co.za or install a data management tool which would supply an overview of usage or volumes consumed.
Regards,
Vodacom Consumer Website Team
Best regards,
While I do understand your dissatisfaction and would like to be of positive assistance, I have to bring the following to your attention.
Please note our system does sends out notification of depletion or low bundles, as this is a free service the priority set is low also noting that data sessions has a start and end point and notification can be delayed as the usage will only be updated once a connection ends, but this is purely as courtesy it would be the onus and best for the end user to manage this function manually.
One could though also install the Vodacom app(tablet, smartphone) or access the portal www.vodacom.co.za or install a data management tool which would supply an overview of usage or volumes consumed.
Regards,
Vodacom Consumer Website Team
Best regards,
