MM
Maree M
1 reviews | Active since Oct 2021
05 May 2025, 09:35
Thieving Content / Entertainment services
Entertainment services are being charged against my accounts. We never subscribed to any such services. Vodacom explained to me that they have no control over it. Yet VODACOM is billing me for it. Services have been loaded onto my account without my knowledge or consent. I just receive the NASTY surprise on my statement and debit order. I now have to check each week for another thieving service that might have been loaded on my profile. Absolutely unacceptable!!!!
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Replies (3)
Vodacom's replyOfficial
05 May 2025, 10:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 May 2025, 10:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MM
Maree M's updateReviewer Update
08 May 2025, 09:11Dear Vodacom and Olivia who assisted me. Thank you. This is great news. Thank You for the courteous and sympathetic assistance. Much appreciated.
MM
Maree M's update08 May 2025, 09:11
Reviewer Update
Dear Vodacom and Olivia who assisted me. Thank you. This is great news. Thank You for the courteous and sympathetic assistance. Much appreciated.
MM
Maree M's updateReviewer Update
09 May 2025, 09:56I noted the credit against my account as promised. Thank you so much for the refund.
MM
Maree M's update09 May 2025, 09:56
Reviewer Update
I noted the credit against my account as promised. Thank you so much for the refund.