******* WITH NO CUSTOMER CARE AT ALL

<p>On Monday the 10th, I called in Vodacom to ask WHY am I being charged double for the handset on my bill. Katlego (customer care) in a summary advise that due to the upgrade that is how they work. I advised him that it was not my first time upgrading and this has never happend to me. He went on to ask if NO ONE HAS ADVISED ME BEFORE? would i be calling and asking if i was? Today (13th) i called in and asked the lady that i spoke to was pleasent and advised that they are looking into it and if by the 20th i havent been given feedback i should call in. half an hour later i get a reponce to say my query has been closed? I called in again and my call was dropped as i wanted an explanation is to why i have been charged twice for the handset. Yama said that he will call he upgrade team to find out who did my upgrade and find out why they didnt explain terms and conditions. your customer experience is not pleasent. I NEED A DOCUMENT STATING THAT SHOULD I UPGRADE EARLY I AM LIABLE FOR THE TWO MONTHS THAT ARE UP! THAT IS WHAT KATLEGO PROMISED TO GET ME. </p>