******* with complete disregard of the law

Item: Vodacom
Rating: 1
Author: Almero S

After confirming cancellation on 18 September for contract ending October this **** continued to bill me for November. Then after calling them twice to escalate the issue the tickets are not completed. Now they expect me to give them another 30 days notice? I think not. What Vodacom is doing is ******** and completely undermining the CPA, and without my consent debited my account. If someone doen not rectify this stuff-up and have someone fired, this is going to court.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

09 Nov 2018, 06:58

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply09 Nov 2018, 06:58

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's replyOfficial

09 Nov 2018, 08:16

Dear Almero,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Ashwin Abdurahman

Consumer Website Team(SA)

Vodacom's reply09 Nov 2018, 08:16