SN
Siyabulela N

1 reviews | Active since Jun 2018

13 Feb 2020, 15:33

******* who keep *****ing my money without providing the service they promised

This network is the worst I tell you. My Data contract is still up to today not being resolved. All you get is promises to resolve it or you will get feedback. No one calls, no one gives feedback, no one fixes anything. All they do is send you from pillar to post and want you to get involved with their outsourcing issues. But they don't forget to take my money at the end of the month without providing the agreed service. I tried to cancel this contract, even then I am being sent from pillar to post.

0
Replies (2)
Vodacom
Vodacom's reply14 Feb 2020, 09:26
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
SN
Siyabulela N's update05 Mar 2020, 17:04
Reviewer Update
I guess you going to say you called. Last Friday, you called while my phone was on the Charger. I tried to call back the number you called from only to be put through your client care. You don't even have the decency to call back again. I will deal with you legally now. I am not suprised by your lack of action. We are in March now and still I am paying for a service I am not getting. Yet you will be quick to jump to disconnect my line if I choose not to pay you all together.