1 reviews | Active since Sept 2011
*******....unhelpful.....****************
<p>12.01.17. Called to cancel expired contract. Agent convinced me to upgrade. I chose a package and phone. Confirmed phone was DS model, agent agreed. <br />17.01.17. Received incorrect phone. <br />18.01.17. Attempted to return package & cancel contact. No agent understood meaning of dual Sim. Couldn't log the call. <br />Jan to Feb 2017 attempted about 4 or 5 more calls, no success. <br />11.02.17. Got hold of agent who understood what I was talking about. Call logged. <br />20.02.17. Called closed. No phone call received. <br />Feb 2017. Called back to query. Was advised I'm out of the 7 day. Told them to check my call logs. Case reopened. <br />10.03.17. Phone and Sim and accessories collected<br />20.03.17. Sms received request in process. <br />29.03.17. Sms received registered for talking points i.e. prepaid. Checked Sim. No airtime. <br />To date, 10.04.17. I am still being billed for the airtime that was never used. This is carrying on since January. My credit profile now shows I'm in arrears which is utter BS as I've attempted to return and cancel the very next day after receiving my order. <br />09.04.17. Agent logged request to load airtime. <br />I DO NOT WANT AIRTIME. I WANT MY WHOLE ORDER REVERSED AND THE ARREARS AMOUNT TO DISAPPEAR. SOME JANUARY TO APRIL!<br />I have also requested to cancel my 1gb top up option...also being billed for that. <br />STOP RIPPING PEOPLE OF MAN. YOUR DATA RATE IS EXPENSIVE. YOUR DATA PACKAGES ARE EXPENSIVE. THEN YOU STILL WANT TO TAKE AND TAKE FROM YOUR CONTRACT CUSTOMERS. I HAVE BEEN WITH VODACOM FOR MORE THAN 9 YEARS AND YOU PEOPLE ARE NOTHING BUT *******!<br />SORT THIS OUT ASAP AS I WILL GO LEGAL ON YOU. I HAVE ALL MY DOCS AND REFERENCES.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Tamzen,
As discussed, your issue has been addressed.
Regards,
UW
Dear Tamzen,
As discussed, your issue has been addressed.
Regards,
UW
Tamzen Vollenhoven to Vodacom
April 10 ·
12.01.17. Called to cancel expired contract. Agent convinced me to upgrade. I chose a package and phone. Confirmed phone was DS model, agent agreed.
17.01.17. Received incorrect phone.
18.01.17. Attempted to return package & cancel contact. No agent understood meaning of dual Sim. Couldn't log the call.
Jan to Feb 2017 attempted about 4 or 5 more calls, no success.
11.02.17. Got hold of agent who understood what I was talking about. Call logged.
20.02.17. Called closed. No phone call received.
Feb 2017. Called back to query. Was advised I'm out of the 7 day. Told them to check my call logs. Case reopened.
10.03.17. Phone and Sim and accessories collected
20.03.17. Sms received request in process.
29.03.17. Sms received registered for talking points i.e. prepaid. Checked Sim. No airtime.
To date, 10.04.17. I am still being billed for the airtime that was never used. This is carrying on since January. My credit profile now shows I'm in arrears which is utter BS as I've attempted to return and cancel the very next day after receiving my order.
09.04.17. Agent logged request to load airtime.
I DO NOT WANT AIRTIME. I WANT MY WHOLE ORDER REVERSED AND THE ARREARS AMOUNT TO DISAPPEAR. FROM JANUARY TO APRIL!
I have also requested to cancel my 1gb top up option...also STILL being billed for that.
STOP RIPPING PEOPLE OFF MAN. YOUR DATA RATE IS EXPENSIVE. YOUR DATA PACKAGES ARE EXPENSIVE. THEN YOU STILL WANT TO TAKE AND TAKE FROM YOUR CONTRACT CUSTOMERS. I HAVE BEEN WITH VODACOM FOR MORE THAN 9 YEARS AND YOU PEOPLE ARE NOTHING BUT *******!
SORT THIS OUT ASAP AS I WILL GO LEGAL ON YOU. I HAVE ALL MY DOCS AND REFERENCES.
FIX MY DAMN ACCOUNT
Date: 24-05-2017 : 12.32pm
Righto........here we go again....so after all of this and confirmation that I DO NOT WANT THE 1GB TOP UP OPTION....Guess what...... IT'S ON MY BILL AGAIN.....CREDIT MY ACCOUNT AND FREAKING DISCONTINUE THE DAMN 1GB TOP UP.....I DO NOT WANT IT. EK WIL DIT NIE HE NIE....unfortunately I don't know any other language to type it in!!!!!.... OH AND.....THE ONLY COMPENSATION WAS A 1GB DATA AND R200 AIRTIME....THIS FOR MONTHS OF COMPLAINTS AND INCONVENIENCE!!!!!!! SORT IT OUT NOW.!!!
Tamzen Vollenhoven to Vodacom
April 10 ·
12.01.17. Called to cancel expired contract. Agent convinced me to upgrade. I chose a package and phone. Confirmed phone was DS model, agent agreed.
17.01.17. Received incorrect phone.
18.01.17. Attempted to return package & cancel contact. No agent understood meaning of dual Sim. Couldn't log the call.
Jan to Feb 2017 attempted about 4 or 5 more calls, no success.
11.02.17. Got hold of agent who understood what I was talking about. Call logged.
20.02.17. Called closed. No phone call received.
Feb 2017. Called back to query. Was advised I'm out of the 7 day. Told them to check my call logs. Case reopened.
10.03.17. Phone and Sim and accessories collected
20.03.17. Sms received request in process.
29.03.17. Sms received registered for talking points i.e. prepaid. Checked Sim. No airtime.
To date, 10.04.17. I am still being billed for the airtime that was never used. This is carrying on since January. My credit profile now shows I'm in arrears which is utter BS as I've attempted to return and cancel the very next day after receiving my order.
09.04.17. Agent logged request to load airtime.
I DO NOT WANT AIRTIME. I WANT MY WHOLE ORDER REVERSED AND THE ARREARS AMOUNT TO DISAPPEAR. FROM JANUARY TO APRIL!
I have also requested to cancel my 1gb top up option...also STILL being billed for that.
STOP RIPPING PEOPLE OFF MAN. YOUR DATA RATE IS EXPENSIVE. YOUR DATA PACKAGES ARE EXPENSIVE. THEN YOU STILL WANT TO TAKE AND TAKE FROM YOUR CONTRACT CUSTOMERS. I HAVE BEEN WITH VODACOM FOR MORE THAN 9 YEARS AND YOU PEOPLE ARE NOTHING BUT *******!
SORT THIS OUT ASAP AS I WILL GO LEGAL ON YOU. I HAVE ALL MY DOCS AND REFERENCES.
FIX MY DAMN ACCOUNT
Date: 24-05-2017 : 12.32pm
Righto........here we go again....so after all of this and confirmation that I DO NOT WANT THE 1GB TOP UP OPTION....Guess what...... IT'S ON MY BILL AGAIN.....CREDIT MY ACCOUNT AND FREAKING DISCONTINUE THE DAMN 1GB TOP UP.....I DO NOT WANT IT. EK WIL DIT NIE HE NIE....unfortunately I don't know any other language to type it in!!!!!.... OH AND.....THE ONLY COMPENSATION WAS A 1GB DATA AND R200 AIRTIME....THIS FOR MONTHS OF COMPLAINTS AND INCONVENIENCE!!!!!!! SORT IT OUT NOW.!!!