MC
Michelle C

1 reviews | Active since Oct 2011

17 Mar 2018, 17:13

*******, Thats all Vodacom is

Once again, Today I received an SMS that I had subscribed to Vodacom games. I DID NOT! Trying to log onto MyVodacom, Is a nightmare as I have retype my details in 3 times. I bought 100mb 24 hours ago, BUT have been connected to WiFi for the past 3 days. This morning my account was on Just over R400. This evening, WHILE STILL CONNECTED TO WIFI, the data has run out and my account is sitting at over 700. So this is how you are paying for your renovations at Voda world? And Please don't tell me a consultant will be in contact with me, as I am still waiting for the consultant to contact me from 2 weeks back.. I will be getting a new SIM, a pay as you go WITH a new number, I will cancel the current number and YOU VODACOM will pay for it, I will going back to ICASA with this.

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Replies (1)
Vodacom
Vodacom's reply19 Mar 2018, 11:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team