gM
grant M

1 reviews | Active since Jul 2016

28 Jul 2016, 07:22

*******! *****ing from pre existing contract clients

<p>vodacom are *******, Yes *******!</p> <p> they stole 2700 rand (Bill R5090) from me in july and 1300 rand (bill R3800) in june for data i never used, i was never even notified. the most ridiculous part of all of this is that they have 2 different prices for data. both prices for pre existing customers.......i have tried to have this investigated with the data investigation unit, this number they have subsequently changed-funny that! its now been more than 30 days and i have just been billed 3 x times this morning.</p> <p>*****ing, over charging , more *****ing. so not only do they drop calls so they can rebill you, but they have now resorted to charging what ever they feel like just beacuse they have a debit order. i will be taking this to the consumer protection act next. </p>

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Replies (1)
Vodacom
Vodacom's reply28 Jul 2016, 07:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team