1 reviews | Active since Nov 2011
******* *****ING FROM A SIGNLE PARENT!!!
On the 10th September I wrote in querying being double billed for insurance. I then received and email from Grace Bronkhorst who then asked ME to send her statements to show that I was being double debited. Not sure why as Finrite should be working alongside with Vodacom in order to pull such data. Anyway sine the 10th I have been sending emails wanting to find out when I was going to be refunded the money that has been ****** from me. Grace Bronkhorst stopped responding to my mails and then Grace Mapeta started responding to mails. I can confirm that to date my refund has not been given to me instead Vodacom and Finrite apparently credited my account with the money that was ****** from me.
That is NOT WHAT I WANTED!!! I wanted my money back so that I could go and fix my phone and now have been forced to wait till month end OCT before I can go fix my phone. What is also annoying is that no one also took the time to call me and I had to do follow up almost every second day! THIS IS NOT ON VODACOM as that was my MONEY THAT IS DUE TO ME!!! Not only are you ******* but you pray on the vulnerable.
What also annoys me is that EVERY single person whom I get to speak with I need to start the story from the beginning to where I am. It doesn't help that Pales the lady who was handling the request also did not give a **** about my query. In fact NO ONE did come to think of it .
You guys dragged your feet while I kept asking for feedback numerous time to be refunded. My account has never been in ARRERS. The amount you are referring to is the money that is being paid to Vodacom on a monthly basis since I'm on a contract. DO NOT TELL ME THAT I WAS IN ARRERS!!! You have honestly have done NOTHING for me but kept sending mails of apology so don't come at me with that excuse. I had to sit the whole month with a broken phone while taking time out from my work following up with anyone and everyone to be assisted with the query. So YOU made what has been convenient for you which was deducting my monthly instalments from the refund AND I HAVE NEVER AGGREED TO THAT AND KEPT TELLING YOU GRACE THAT I WANT MY MONEY IN MY ACCOUNT.
THE LEAST YOU COULD HAVE DONE WAS TO PICK UP THE PHONE AND APOLOGIES FOR THIS INCONVINIENCE THAT WAS CAUSED TO ME INSTEAD OF SENDING BACK AND FORTH EMAILS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
VERY IRATE CLIENT
You guys dragged your feet while I kept asking for feedback numerous time to be refunded. My account has never been in ARRERS. The amount you are referring to is the money that is being paid to Vodacom on a monthly basis since I'm on a contract. DO NOT TELL ME THAT I WAS IN ARRERS!!! You have honestly have done NOTHING for me but kept sending mails of apology so don't come at me with that excuse. I had to sit the whole month with a broken phone while taking time out from my work following up with anyone and everyone to be assisted with the query. So YOU made what has been convenient for you which was deducting my monthly instalments from the refund AND I HAVE NEVER AGGREED TO THAT AND KEPT TELLING YOU GRACE THAT I WANT MY MONEY IN MY ACCOUNT.
THE LEAST YOU COULD HAVE DONE WAS TO PICK UP THE PHONE AND APOLOGIES FOR THIS INCONVINIENCE THAT WAS CAUSED TO ME INSTEAD OF SENDING BACK AND FORTH EMAILS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
VERY IRATE CLIENT