TH
Talita H

1 reviews | Active since Sept 2014

02 Sept 2020, 13:11

*******!!!! now I am going to ICASA

My contract was due to expire end July 2020. I phoned 7 May to cancel this contract. In June I phoned to confirm that I cancelled it. In July I phoned again and was told there is NO cancellation. In August money was deducted from my account. I phoned 3 August. I was told it is escalated. I phoned 6 August. I was told there is no escalation. I went to Hello peter on 7 August. Got a call from a media guy at vodacom on 9 August telling me they will call me in a few days. The only call I got was from people trying to give me a new contract. On 14 August I went to Hello peter once more. On 17 August I was told now my account is prepaid. Guess what.....My account was debited again yesterday!!!!!!!!!!!! I want all my money as from end July BACK!!!!!! I cancelled my contract in time!

Ref numbers:*** Ref number: *** Account number: I***-6

Now I will go to ICASA. I had enough of this thievary

0
Replies (2)
Vodacom
Vodacom's reply02 Sept 2020, 14:03
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
TH
Talita H's update02 Sept 2020, 15:47
Reviewer Update
Thank you