*******, *****, *********** Staff and False Marketing - Take 3

upgraded on the 4 January 2019, since then I have been double charged for Line Rental and Contract Cover Insurance (which I never requested when upgraded online).

My account is sitting at almost double of what I signed up for, no one at Vodacom's Call center nor can the Vodacom Shop in Randfontein Kenneth Road can explain why this is, all they said was that I will just have to pay the account.

Vodacom assured that my account will self correct after the 1 Febraury 2019 but still no such thing.

After dealing with more than 5 staff from Vodacom no one seems to be able to correct the account. Why is something so simple so difficult to resolve?? Why am I being being charged for "REDUCED SUBSCRIPTION DISCOUNT PRORATION"

This matter has also been referred to the Ombudsman for further investigation and resolution. I want this contract cancelled because Vodacom doesn't seem to understand the basics of billing their clients.