BN
Bertie N
1 reviews | Active since Dec 2013
03 Feb 2019, 19:51
*******, *****, *********** Staff and False Marketing - Take 2
upgraded on the 4 January 2019, since then I have been double charged for Line Rental and Contract Cover Insurance (which I never requested when upgraded online).
My account is sitting at almost double of what I signed up for, no one at Vodacom's Call center nor can the Vodacom Shop in Randfontein Kenneth Road can explain why this is, all they said was that I will just have to pay the account.
Vodacom assured that my account will self correct after the 1 Febraury 2019 but still no such thing.
Should this not be resolved by the 5 February 2019 I will be proceeding in cancelling the contract and taking the matter further with the Ombudsman and the NCR for false advertising and incorrect billing
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Replies (3)
Vodacom's replyOfficial
04 Feb 2019, 07:31 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Feb 2019, 07:31
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
BN
Bertie N's updateReviewer Update
06 Feb 2019, 09:17Good day
Please contact me regarding the incident.
Thank you
BN
Bertie N's update06 Feb 2019, 09:17
Reviewer Update
Good day
Please contact me regarding the incident.
Thank you
BN
Bertie N's updateReviewer Update
11 Feb 2019, 09:565 weeks later on this matter and the account still has not been corrected. I WANT THE CONTRACT CANCELLED IMMEDIATELY
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Bertie N's update11 Feb 2019, 09:56
Reviewer Update
5 weeks later on this matter and the account still has not been corrected. I WANT THE CONTRACT CANCELLED IMMEDIATELY