BN
Bertie N
1 reviews | Active since Dec 2013
08 Jan 2019, 06:05
*******, *****, *********** Staff and False Marketing
I upgraded on the 4 January 2019, since then I have been double charged for Line Rental and Contract Cover Insurance (which I never requested when upgraded online).
My account is sitting at almost double of what I signed up for, no one at Vodacom's Call center nor can the Vodacom Shop in Randfontein Kenneth Road can explain why this is, all they said was that I will just have to pay the account.
Should this not be resolved by the 11 January 2019 I will be proceeding in cancelling the contract and taking the matter further with the Ombudsman and the NCR for false advertising and incorrect billing
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Vodacom's replyOfficial
08 Jan 2019, 07:14Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details.
Regards, Vodacom Consumer Website Team
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details.
Regards, Vodacom Consumer Website Team
Vodacom's reply08 Jan 2019, 07:14
Official
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details.
Regards, Vodacom Consumer Website Team
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details.
Regards, Vodacom Consumer Website Team