JJvR
Jasper Janse van Rensburg
1 reviews | Active since Sept 2019
30 Sept 2019, 17:48
*******, horrible service and DOESN'T CARE FOR CUSTOMERS
Third time writing about Vodacom, so now with the downwards migration of my contract I paid the original amount for my contract (R900 odd rand) but they took away my minutes, data and sms's. If I'm still paying for the original amounts I should still be getting the package for that, when I start paying less they should take it away.
I have not received any feedback from Vodacom whatsoever and it seems as if they don't care about their client base.
I will be expecting a call so I can log a formal complaint, I would call myself, but since they took my minutes away I can't...
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Replies (1)Vodacom's replyOfficial
01 Oct 2019, 07:38Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Oct 2019, 07:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
